Plumber Dispatch Without the Spreadsheet Circus
Ask a plumber how they dispatch and you often get: "I text Mike." Then Mike texts back. Then someone double books the afternoon. Then a no-show because the reminder lived in someone's head.
That works until it does not.
What good enough looks like
You do not need a war room. You need:
- Today's jobs in one view for the office
- Each tech sees their own list on a phone
- Tap the address to open maps
- Status updates that do not require a desktop
That is enough to stop most of the chaos.
Leads and dispatch belong together
Dispatch fails more often when the lead was never a real record. Angi in one app, website form in email, voicemail on the office phone. By the time you assign the job, details are already fuzzy.
Pull the lead into your CRM first. Then schedule it. Then put it on the board. ProWyze follows that order on purpose so the CRM is not a dead end.
Try it on a real Tuesday
Pick one busy day. Put the jobs on a shared board. Give techs My Jobs. See if the afternoon gets quieter. ProWyze is free during beta if you want that board without a sales call.